FAQ's

  • How do I access my account?

    As a DRMA member, your DRMA/Opus1 Account was created automatically for you upon either booking a Trial Lesson, or starting a membership. Click the button below to watch a tutorial on logging in to your account!

    Watch a Video on Logging In

  • How do I reschedule or cancel a lesson?

    You may self-cancel your lessons any time using DRMA Opus1 Account.  When you cancel on time, you will receive a make-up lesson credit. 


    Click the button to watch a video on how to cancel a lesson, then use a credit to book a make-up.

    Watch Tutorial

  • How late can I cancel a lesson?

    To cancel a lesson and receive a make-up lesson credit, cancel by 12:00 PM for Monday - Friday lessons, or by 7:00 AM on Saturday for Saturday lessons. 


    You MUST cancel by using your account to receive the credit. Calls, texts or emails will result as a "Late Cancel" and are not eligible for a credit. 

  • I cancelled a lesson by mistake. Can I get it back?

    Of course! Just use the credit that you just received to re-book the lesson in your original time. This can be done up to 2 hours prior to the lesson time.

  • What else can I do with my account?

    All kinds of stuff! Aside from canceling lessons and using credits, you can upload student pitcures, add student birthdays, update payment info, and communicate directly with your instructor(s), and much more. Click below and watch the full tutorial video!

    Watch a Full Account Tutorial

  • If a lesson falls on a holiday, do I get a credit?

    No, but there's a good reason! 


    During the year, each weekday will have at least 4 and sometimes 5 occurrences in a month, sometimes more than once in a calendar year. Since memberships at DRMA include 4 lessons per month, each weekday will result in having an extra “free” lesson or more during the year. These are offset by our planned closures.

    Holiday Breaks PDF

  • We're going on vacation. Can I pause my lessons?

    To place a hold on your membership(s) for an extended vacation, tuition for the following month must be paid prior to holding.


    You may cancel up to, but not more than 4 consecutive lessons

    •  You will not be paying for, nor receiving credits for those dates.
    • You will keep your current lesson day & time with your instructor.

    If you will be gone more than 4 weeks, you can choose to: 

    1. Resume regular billing until you return and retain your spot(s)
    2. Cancel your membership(s) and re-enroll (you will lose your spot(s)
    Vacation Rules PDF

  • When are recitals?

    Instead of having standard recitals, DRMA holds monthly "Saturday Showcases." These are free monthly events for DRMA student performers of all ages and instruments to show off their skills here on our stage.

    Learn More

  • How do I attend a Zoom Lesson?

    Login to your Opus account and click the "Join Online" button. The button will only be clickable 15 minutes before the lesson starts (2:45pm for a 3:00pm lesson).

  • I have in-person lessons, but can we do a Zoom lesson today?

    Please text us and let us know that you will be attending online. Then log into your account. 10 minutes before your lesson starts hit the “Join Online” button. Your
    instructor will then let you into your lesson when they are ready. 

  • My lessons are usually online, but can I have today's lesson in person?

    Please text the store and ask if your teacher is available for an in-person lesson on your lesson day. 

  • Can I put my Membership on hold?

    Unfortunately, no. Memberships at DRMA are either active or inactive.

  • How do I cancel my Membership?

    You must contact the front desk to cancel your membership. You can do so in person, by phone, email or text.

Using Your Account - How to Videos

Request A New Day & Time

Looking for a new day or time?

Using your account, you can submit a request to change your recurring lesson day and/or time. Once you receive your New Day/Time Request from a DRMA Staff member, you simply login to your account and "USE" the request (like booking a make-up lesson) and search for a new day or time. 

Ways to get a "New Day/Time Request":

  1. See the Front Desk
  2. Text the Front Desk at 602-404-5475

Saturday Showcases

We host a free monthly performance for any DRMA student to participate in!

First, visit the Showcase Sign-Up page to get started. You will need to be signed into your DRMA Opus1 Account.

Mobile Device Sign Up Help

PC/Laptop Sign Up Help

Terms & Conditions

Desert Ridge Music Academy Terms & Conditions

Last Revision 11-1-2024


Cancellation Policies:


  • CANCELING A LESSON: To cancel lessons and receive Make-Up Lesson Credits, you must use your DRMA Opus1 account to cancel. The deadlines to cancel lessons and still receive credits are as follows:


  • Weekday Lessons: 12:00 PM 
  • Saturday Lessons: 7:00 AM


This includes the day of the lesson. No Make-Up Lesson Credits will be issued for lessons canceled after the deadlines listed above.


  • USING A MAKE-UP CREDIT: When you wish to use your credit(s), you can self-book your make-up lessons. The available lesson times are first come, first served. Your regular instructor may or may not be available. You are welcome to, and are encouraged to schedule a lesson with any available instructor on staff. A make-up lesson cannot be canceled or rescheduled once it is booked.


  • NO CALL/NO SHOW: If you do not cancel your lesson using your account, and you do not show up for your lesson, you have forfeited the lesson and you will not receive a Make-Up Lesson Credit.


  • EXPIRATION: Make-up lesson credits are valid for 45 days after the initial cancellation. If not used within 45 days, the credits will automatically expire. ALL unused Make-up Lesson Credits expire 30 days after a membership ends.


  • CREDIT LIMIT: No more than three (3) Make-up Lesson Credits can be pending at a time per membership.



Substitution Policies:


  • If your current teacher is unable to teach a lesson, a substitute instructor may be arranged. If no substitute can be arranged, a Teacher Absence Credit will be issued to your account. Teacher Absence Credits do not expire and do not count towards the Subscription Credit Limit.


  • Regular lesson cancellation policies apply for lessons with substitute teachers.



Billing Policies:


  • Credits can not be applied towards membership tuition.


  • No refunds will be issued under any circumstances.


  • Payments are to be made monthly on the first day of every month.


  • A credit card is required, and will be securely processed on a recurring basis in a “card not present” environment by Card Payment Direct (DRMA Merchant Services Provider). Your agreement to these Terms & Conditions may be used by DRMA in rebuttal for any customer initiated merchant chargebacks.


Media Release Statement:


  • By agreeing, I hereby grant permission to Desert Ridge Music Academy to use the image of myself and/or my child(ren). Such use includes the display, distribution, publication, transmission, or otherwise use of photographs, images, and/or video taken of my child for use in materials that include, but may not be limited to, printed materials such as brochures and newsletters, videos, and digital images such as those on the Desert Ridge Music Academy website.


Policy effective upon enrollment. Your cooperation is greatly appreciated. Policies & terms are subject to change.

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