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FAQ's

  • How do I access my account?

    As a DRMA member, your DRMA/Opus1 Account was created automatically for you upon either booking a Trial Lesson, or starting a membership. Click the button below to watch a tutorial on logging in to your account!

    Watch a Video on Logging In

  • How do I reschedule or cancel a lesson?

    You may self-cancel your lessons any time using DRMA Opus1 Account.  When you cancel on time, you will receive a make-up lesson credit. 


    Click the button to watch a video on how to cancel a lesson, then use a credit to book a make-up.

    Watch Tutorial

  • How late can I cancel a lesson?

    To cancel a lesson and receive a make-up lesson credit, cancel by 12:00 PM for Monday - Friday lessons, or by 7:00 AM on Saturday for Saturday lessons. 


    You MUST cancel by using your account to receive the credit. Calls, texts or emails will result as a "Late Cancel" and are not eligible for a credit. 

  • I cancelled a lesson by mistake. Can I get it back?

    Of course! Just use the credit that you just received to re-book the lesson in your original time. This can be done up to 2 hours prior to the lesson time.

  • What else can I do with my account?

    All kinds of stuff! Aside from canceling lessons and using credits, you can upload student pitcures, add student birthdays, update payment info, and communicate directly with your instructor(s), and much more. Click below and watch the full tutorial video!

    Watch a Full Account Tutorial

  • If a lesson falls on a holiday, do I get a credit?

    No, but there's a good reason! 


    During the year, each weekday will have at least 4 (sometimes 5) occurrences in a month (ex. In 2024, there were 5 Mondays in January, April, July, September and December). Since memberships at DRMA include 4 lessons per month, there were 5 unpaid lessons during the year for people with lessons on Mondays. 


    Therefore, on the holidays and summer/winter breaks that we are closed, you aren't actually charged for those lessons. Students often receive 2 or more free lessons during the year as a result.

  • We're going on vacation. Can I pause my lessons?

    A membership may be paused for vacation for 1 month, as long as the following month is pre-paid before you leave.


    Please contact the front desk staff for more details.

  • When are recitals?

    Instead of having standard recitals, DRMA holds monthly "Saturday Showcases." These are free monthly events for DRMA student performers of all ages and instruments to show off their skills here on our stage.

    Learn More

  • How do I attend a Zoom Lesson?

    Login to your Opus account and click the "Join Online" button. The button will only be clickable 15 minutes before the lesson starts (2:45pm for a 3:00pm lesson).

  • I have in-person lessons, but can we do a Zoom lesson today?

    Please text us and let us know that you will be attending online. Then log into your account. 10 minutes before your lesson starts hit the “Join Online” button. Your
    instructor will then let you into your lesson when they are ready. 

  • My lessons are usually online, but can I have today's lesson in person?

    Please text the store and ask if your teacher is available for an in-person lesson on your lesson day. 

  • Can I put my Membership on hold?

    Unfortunately, no. Memberships at DRMA are either active or inactive.

  • How do I cancel my Membership?

    You must contact the front desk to cancel your membership. You can do so in person, by phone, email or text.

Using Your Account - How to Videos

Request A New Day & Time

Looking for a new day or time?

Using your account, you can submit a request to change your recurring lesson day and/or time. Once you receive your New Day/Time Request from a DRMA Staff member, you simply login to your account and "USE" the request (like booking a make-up lesson) and search for a new day or time. 

Ways to get a "New Day/Time Request":

  1. See the Front Desk
  2. Text the Front Desk at 602-404-5475

Saturday Showcases

02

Pick a Session

A "Session"  means Showcase Date & Time

03

Click "Book"

Once you've chosen the date, book it!

04

Agree to Terms, click "Book" again

That's it, you're all signed up!

We host a free monthly performance for any DRMA student to participate in!

Terms & Conditions

Desert Ridge Music Academy Terms & Conditions

Last Revision 11-1-2024


Cancellation Policies:


  • CANCELING A LESSON: To cancel lessons and receive Make-Up Lesson Credits, you must use your DRMA Opus1 account to cancel. The deadlines to cancel lessons and still receive credits are as follows:


  • Weekday Lessons: 12:00 PM 
  • Saturday Lessons: 7:00 AM


This includes the day of the lesson. No Make-Up Lesson Credits will be issued for lessons canceled after the deadlines listed above.


  • USING A MAKE-UP CREDIT: When you wish to use your credit(s), you can self-book your make-up lessons. The available lesson times are first come, first served. Your regular instructor may or may not be available. You are welcome to, and are encouraged to schedule a lesson with any available instructor on staff. A make-up lesson cannot be canceled or rescheduled once it is booked.


  • NO CALL/NO SHOW: If you do not cancel your lesson using your account, and you do not show up for your lesson, you have forfeited the lesson and you will not receive a Make-Up Lesson Credit.


  • EXPIRATION: Make-up lesson credits are valid for 45 days after the initial cancellation. If not used within 45 days, the credits will automatically expire. ALL unused Make-up Lesson Credits expire 30 days after a membership ends.


  • CREDIT LIMIT: No more than three (3) Make-up Lesson Credits can be pending at a time per membership.



Substitution Policies:


  • If your current teacher is unable to teach a lesson, a substitute instructor may be arranged. If no substitute can be arranged, a Teacher Absence Credit will be issued to your account. Teacher Absence Credits do not expire and do not count towards the Subscription Credit Limit.


  • Regular lesson cancellation policies apply for lessons with substitute teachers.



Billing Policies:


  • Credits can not be applied towards membership tuition.


  • No refunds will be issued under any circumstances.


  • Payments are to be made monthly on the first day of every month.


  • A credit card is required, and will be securely processed on a recurring basis in a “card not present” environment by Card Payment Direct (DRMA Merchant Services Provider). Your agreement to these Terms & Conditions may be used by DRMA in rebuttal for any customer initiated merchant chargebacks.


Media Release Statement:


  • By agreeing, I hereby grant permission to Desert Ridge Music Academy to use the image of myself and/or my child(ren). Such use includes the display, distribution, publication, transmission, or otherwise use of photographs, images, and/or video taken of my child for use in materials that include, but may not be limited to, printed materials such as brochures and newsletters, videos, and digital images such as those on the Desert Ridge Music Academy website.


Policy effective upon enrollment. Your cooperation is greatly appreciated. Policies & terms are subject to change.

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